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Overview

Overview

Brand Story
Doomoo

Softness and comfort are what doomoo is all about. Time and resources are allocated to innovation and engineering. It’s why they have invented new fabrics and experimented with microballs. They have even branded their company around it: doux and mou are French for soft and flexible. Design is as important as comfort. Fabrics are imaginative and gorgeous to look at. Safety is crucial. Everything Doomoo produce is subjected to rigorous tests, carried out by international safety control institutions.

Delivery & Returns
Delivery & Returns

KSA, UAE, Rest of GCC and International Shipping

Our FREE Delivery Service

Your orders are managed and delivered by our Amazing Sale’s & Delivery Professionals who all take great care to meet your scheduled delivery time, set-up and consult you about the products you purchased in your order, and show you ways to use and care for your products with your family in the comfort of your home.

Delivery Times

We offer and set scheduled delivery times with you based on your schedule, and also do in-home set up and demonstration of your products. So typically, a delivery may take up to 30 minutes depending on the items you ordered and the demonstration you require

We try to make our Amazing Sales & Delivery Professional teams available to all customers, but based on your location, we may need to make convenient yet alternative arrangements if you are more than 4 hours from your logistics hubs.

Our Delivery Rates & Special Charges (if they apply)

Sometimes special requests, remote area locations, or urgent deliveries do require special charges. Below is an easy chart you can refer to for our rates when they apply:

Our Delivery Rates

Country

Province/Emirate

Rate

Delivery Days

Kingdom of Saudi Arabia

Riyadh, Qassim, Jeddah, Madinah, Makkah, Ha’il and Eastern Province

Free if over SAR 300

SAR 30 if under SAR 300

Deliveries Daily

Kingdom of Saudi Arabia

Tabuk, Baha and Asir

Free if over SAR 300

SAR 30 if under SAR 300

1-3 Days – With Preferred Partner SMSA

Kingdom of Saudi Arabia

Jawf, Northern Borders, Jizan, Najran

Free if over SAR 600

SAR 60 if under SAR 600

Customer Service Will Contact You for Agreed Rate & Preferred Partner Courier Service with SMSA. Delivery 2-3 Days.

United Arab Emirates

Dubai, Sharjah, Ajman

Free if over AED 300

AED 30 if under AED 300

Deliveries Daily

United Arab Emirates

Abu Dhabi, Ras Al Khaimah, Fujairah, Umm Al Quawain

Free if over AED 300

AED 30 if under AED 300

Deliveries TUE and WED

Kuwait, Oman, Qatar, Bahrain, Lebanon, Jordan, Syria and Iraq

All Provinces and Cities

Best Available Rate Offered by International or Regional Couriers Agreed with Customer

Determined by Courier and Service Choice (ex: next day, 3-day etc) – with Order Tracking Available with Courier

Urgent Deliveries – only

Riyadh, Jeddah, Dubai and Sharjah

SAR/AED 150 regardless of order size

If Order is Placed before 10AM, delivery can be made before 6PM same day.

If Order is Placed after 10AM delivery can be made next day before 4PM

Note: All orders placed on Friday, which is a weekend day in the GCC, will be delivered on the next Sunday unless the customer requests Urgent Delivery (only available in Dubai and Riyadh) which order will then be delivered on Saturday after 10AM.

Delivery to Multiple Addresses

You can have goods from the same order shipped to multiple KSA and UAE addresses. Please note that if you select multiple delivery addresses, a delivery charge of SAR/AED 30 will be applied for each delivery address requested, if your total order value is greater than SAR/AED 300.

Order Process & Tracking

Once you have placed an order, we will send you two (2) emails:

  • an Order Confirmation email; and

  • an email to let you know that we have dispatched your order with a member of our Amazing Sale’s & Delivery Professional team – along with the name of the team member and the time of delivery you agreed with you Customer Happiness Team.

Where possible, we deliver most orders direct to your door in the KSA and UAE with our own delivery team, and we will agree with you on a two (2) hour window within which you can expect your delivery.

For some locations and at very busy periods, we use trustworthy courier partners to deliver your orders to your door, and also where possible these couriers offer secure tracking. For more information on the progress of your orders, you can:

or

  • call our Call Centre on +971 600 587 003

Frequently Asked Delivery Questions

Why are personalized products not available for next day delivery?

Our personalised products (embroidery, specialized requests) are not available next day as we use a 3rd party supplier for our personalized products. Delivery rates can vary from these suppliers (Delivery times are highlighted in the Overview of the product detail). As soon as we receive the product back from the personlisation supplier, your delivery will be immediately scheduled with you.

What are Specialised Products and the VIP (Very Important Parent) delivery service?

For some products, we offer in-home delivery and assembly services. A good example would be our stroller or car seat products – anything that involves lengthy demonstration.

One of our Amazing Sale’s & Delivery Professionals will come to your home, at a pre-scheduled time, and will assemble and demonstrate the product leaving it exactly as you want it by the time they leave.

The time taken is normally between 30 to 45 minutes to show you everything you need to know about your new purchase.

Reviews

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Basics Rest Easy Large

Basics Rest Easy Large
BHD 6.36
(INCLUDING VAT)
Features: - Facilitates breathing and digestion - Can be placed on or under the mattress - Compatible with the doomoo basics back positioner
Why BabySouk Loves it:
  • Specifications:
  • Usage: from birth
  • Product width: 60 cm
  • Composition cover: 100% polyester
  • Maintenance: the cover is machine washable at 60°C
Material
  • Specifications:
  • Usage: from birth
  • Product width: 60 cm
  • Composition cover: 100% polyester
  • Maintenance: the cover is machine washable at 60°C
Washing Instructions 1
Features:
- Facilitates breathing and digestion
- Can be placed on or under the mattress
- Compatible with the doomoo basics back positioner