We at BabySouk.com know that internet shopping is different to a conventional store and take great pride in the quality of the products we offer. If you are not 100% happy with your purchase please let us know!

BabySouk.com will exchange the item(s) or offer a cash refund of the purchase price less delivery costs, please notify us within 7 days of receipt of items. Items must be returned in the intact original packaging, with tags attached and unworn and unwashed. BabySouk.com reserves the right to refuse a return if the above conditions are not met. Sale or discontinued items are neither exchangeable nor refundable. Please contact us to arrange exchange, subject to an additional delivery fee, or return of goods.

Faulty Goods

All items are thoroughly checked before they are delivered to our customers. In the rare event that a fault or damage to your purchase is overlooked during dispatch, Babysouk.com will happily exchange or offer you a cash refund including the delivery charges providing the item(s) is returned in the intact original packaging, with tags attached and unworn and unwashed. Please notify us within 7 days of receiving your purchase. Any faults found to have been caused through neglect or intentional misuse will void this guarantee.